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ORDERING INFO

Evaluation Request Form

Major Customer Discount Schedule

Ordering in Europe, Asia, Middle East, and South America

Ordering in USA
Systems Integrators
Shipping Rates
Return Policy
Warranty Info
Privacy Policy

 


U.S. Customers In the U.S. we sell primarily directly at this time. We do have system integrators and resellers like Burst Comm, Azcar, etc. purchasing from us .... We offer them good discounts and good support. Contact us or your favorite reseller.
Overseas Customers We ship to China, England, Finland, France, Germany, Israel, Japan, Korea, S. Africa, Slovakia, and Spain. In fact, we ship all over the world. We have distributors in many parts of the world. See International Distributors. We do have a European VAT number so that taxes can be paid by us.
Payment Information
- VISA/ MC Accepted
- Bank Wire Information (upon request only)
- We also accept purchase orders from well established financially sound companies.
Return Policy

Return Authorization Number (RMA) is required to return goods.

The RMA number can be obtained by emailing us to the address below:

 

 

We reserve the right to charge a restocking fee if you are returning items for credit.

 

Refunds will be sent within 2 weeks.

Evaluation Units Unit evaluations are no charge for 2-4 weeks for corporate customers supplying a proper "no charge" purchase order.
Warranty Information

This document supersedes all other documents:

 

DVB ASI and SDI Cards

All Cards and Systems made by Computer Modules, Inc. are warranted against failure for 13 months from the date of receipt. The warranty can be extended to a maximum length of 3 years from the date of purchase with an extended warranty option. Failure includes any loss of functionality in the hardware system, for example:

  • Chips and components
  • Disk drive failure
  • CPU or motherboard failure
  • Cooling fan
  • Lights
  • Connectors
  • Etc.

Streaming Appliances, Encoders, Receivers

As of March 1 2013 we offer:
DVCare™ Protection Plan Extended Limited Product Warranty

  • Priority Phone support when mention DVCare
  • Priority email support
  • Advanced Replacement Units shipped with 24 hours
  • New Firmware Notifications with Release NOTES
  • Available for Yrs 1-4...

 

The following scenarios are not covered under warranty:

  1. Accidental damage caused by the user, e.g. improper handling, unauthorized modifications to the system.
  2. Environmental damage, e.g. flood, fire.
  3. Software usability – Software is sold "as is" and is unlikely to be perfect.

FAQ's about shipping to foreign countries Coming soon.
Net Terms We offer net terms on approval of credit.
Glossary OAC: On Approval of Credit
ARO: After Receipt of Order

 

 

DVEO

11409 West Bernardo Court
San Diego, CA 92127
US Phone: (858) 613-1818 Fax: (858) 613-1815

 

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